Question 1

How does ZukiBooks work?

Accepted Answer

You upload one photo of your child. Our AI creates a custom illustrated character that genuinely looks like them in the book's art style. Choose a story, and your child becomes the hero on every illustrated page. Character creation is free and takes about 2 minutes.

Question 2

What do I need to get started?

Accepted Answer

Just one clear photo of your child, an email address, and a few minutes. No special equipment or account needed to see the free character preview.

Question 3

Is my child's photo safe?

Accepted Answer

Absolutely. The photo is used only to generate your child's illustrated character and is permanently deleted once that's done. We never share, sell, or use it for any other purpose. You can request deletion of all your data at any time.

Question 4

What photo works best?

Accepted Answer

A clear, front-facing photo in good natural light gives the best results. The face should be the main subject — no sunglasses, hats, or heavy shadows. One good photo is all we need.

Question 5

How long does it take?

Accepted Answer

Character creation takes about 2 minutes. Your digital book is ready within 30 minutes of ordering. Printed hardcovers ship within 5–7 business days.

Question 6

Can I try it for free?

Accepted Answer

Yes — creating your child's character and seeing a 3-page preview is completely free. No account required, no credit card needed. You only pay if you decide to get the full book.

Question 7

What ages are the books for?

Accepted Answer

Our library covers children from ages 2 to 12, with stories tailored by age group and interests — from picture books for toddlers to adventure stories for older children.

Question 8

What languages are available?

Accepted Answer

Books are currently available in English, German, French, Italian, and Spanish. More languages are coming — sign up to be notified.

Question 9

Can I customise the story?

Accepted Answer

Beyond your child's illustrated character appearing on every page, you can choose from story titles tailored to your child's age and interests. Full story customisation is on the way.

Question 10

How many pages is the book?

Accepted Answer

Each book is 32 fully illustrated pages, with your child as the character throughout. Every spread features original artwork created specifically for your child.

Question 11

Can I give it as a gift?

Accepted Answer

Absolutely. ZukiBooks makes an unforgettable personalised gift. You can create a book for any child — you don't need to be the parent. All you need is one clear photo of them.

Question 12

Can I read the digital book on any device?

Accepted Answer

Yes. Your digital book is available through your account on any smartphone, tablet, or computer. You can also download it as a PDF to read offline.

Question 13

What does it cost?

Accepted Answer

Character creation is always free. A digital book is €24.95. Digital + premium hardcover is €44.95. See our pricing page for full details.

Question 14

Is character creation really free?

Accepted Answer

Yes, completely. Upload a photo, see your child's character come to life, and get a 3-page preview — all at zero cost, with no card required. You only pay when you choose a book.

Question 15

What payment methods do you accept?

Accepted Answer

All major credit and debit cards, Apple Pay, Google Pay, and PayPal — all processed securely by Stripe (PCI DSS Level 1 certified).

Question 16

Can I pay after seeing the character?

Accepted Answer

That's exactly how it works. You see your child's character and preview pages first — for free — then decide whether to buy the full book. We think that's the only fair way to do it.

Question 17

Is there a refund policy?

Accepted Answer

If your printed hardcover arrives damaged or with a production defect, we'll reprint or refund it. Digital books are delivered instantly and are non-refundable once downloaded.

Question 18

What happens to my child's photo after the character is created?

Accepted Answer

It is permanently deleted from our servers. We retain only the AI-generated character illustration — not the original photo.

Question 19

Do you use children's photos to train AI?

Accepted Answer

No. Your child's photo is used solely to generate their storybook character. It is never used for AI training, research, marketing, or any other purpose.

Question 20

Where is my data stored?

Accepted Answer

All data is stored on servers within the European Union, under EU data protection law. We do not transfer data outside the EU.

Question 21

How do I delete my account and data?

Accepted Answer

From your account settings at any time. Deletion is instant and permanent — including your child's generated character and all order history.

Question 22

Is ZukiBooks GDPR compliant?

Accepted Answer

Yes. We comply fully with GDPR and apply EU data protection standards as our global baseline. We are based in Switzerland with EU-based servers.

Question 23

Can I order a printed hardcover?

Accepted Answer

Yes — every digital book can be upgraded to a premium printed hardcover. It features lay-flat binding, full-colour printing on heavy stock, and arrives in gift-ready packaging.

Question 24

How long does shipping take?

Accepted Answer

Hardcovers ship from our EU fulfilment partner within 2–3 business days. Delivery is typically 5–7 business days across Europe and 10–14 business days internationally.

Question 25

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide. EU shipping is free with Digital + Hardcover orders. International shipping rates vary by destination and are shown at checkout.

Question 26

Can I track my order?

Accepted Answer

Yes. Once your order ships, you'll receive a tracking link by email. You can also view your order status at any time in your account.

Common questions

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Every child deserves to be the hero.